Our orders are delivered strictly on time without delay 
Q1. What is the underlying problem in this case from the perspective of CEO Elon Musk?
Q2. What are the causes of the problem?
Q3. Which areas of organizational control are part of Tesla’s plan to remedy issues with the Model 3? Provide examples.
Q4. Is Musk exhibiting the two core principles of total quality management? Why or why not?
