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We know that the quantitative analysis approach includes a high level overview of the importance of identifying the problem, developing a model, acquiring input data, developing a solution, testing the solution, analyzing results, and implementation through the DMAIC approach we covered in Module 1. For this discussion, we are focusing specifically on the first phase (defining the problem). Describe a specific business situation where root cause analysis could be conducted to find the problem. Which tool (fish bone or 5 Whys) would be most effective and why? Describe the symptoms of the problem. Who are the stakeholders and how would each group of stakeholders define success?
