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The Importance of Matching Communication Preferences with Your Supervisor

 

Imagine that you are a medical and health information manager. Your supervisor generally prefers receiving email or instant messages rather than having face-to-face meetings or talking on the phone. Watch the Interpersonal Communication Skills video https://multimedia.phoenix.edu/video/?v=734513348 to gain real-world insight about communicating in the health care field.

What are your communication preferences? Do you think it’s important that your communication preferences match your supervisor’s communication preferences? Why or why not?
Regardless of personal preferences, what are 2 situations where you think it would be better to request a meeting or make a telephone call to discuss an issue rather than send an email or instant message? What are 2 situations where you think an email or instant message would be better? Provide rationale.

Sample Answer

 

 

The Importance of Matching Communication Preferences with Your Supervisor

Effective communication is essential in any professional setting, and the healthcare industry is no exception. As a medical and health information manager, it is crucial to understand and adapt to different communication preferences. In this essay, we will explore the importance of matching communication preferences with your supervisor and discuss situations where face-to-face meetings or phone calls are more appropriate than email or instant messaging, as well as vice versa.

Matching communication preferences with your supervisor is vital for several reasons. Firstly, it fosters a productive and efficient work environment. By aligning your communication methods with your supervisor’s preferences, you can ensure that information flows smoothly and without unnecessary barriers. This alignment minimizes miscommunication and reduces the chances of misunderstandings or delays in decision-making processes.

Secondly, matching communication preferences demonstrates respect and professionalism. It shows that you value your supervisor’s time and priorities by using the communication channels they prefer. Additionally, it helps build rapport and strengthens your professional relationship, as it indicates that you are attentive to their needs and preferences.

While it is important to match communication preferences with your supervisor, there are certain situations where requesting a meeting or making a telephone call is more appropriate than using email or instant messaging. Face-to-face interaction or phone calls should be preferred when dealing with sensitive or confidential matters. For instance, discussing patient information, personal employee matters, or potentially contentious issues are best handled through direct conversation. These situations require nuances and immediate feedback that can be lost in written correspondence.

Another situation where a meeting or phone call would be preferable is when addressing complex or ambiguous topics. In such cases, the back-and-forth nature of a conversation allows for clarification and the opportunity to ask questions in real-time. This helps prevent misunderstandings and ensures that both parties have a clear understanding of the issue at hand.

On the other hand, there are also situations where email or instant messaging would be a more suitable choice for communication. For routine updates, sharing non-urgent information, or requesting minor clarifications, written communication is often sufficient. It provides a written record that can be referred back to if needed and allows both parties to respond at their convenience. Additionally, email or instant messaging can be beneficial when communicating with geographically dispersed teams or individuals who may have different schedules.

In conclusion, matching communication preferences with your supervisor plays a significant role in promoting effective communication in the healthcare field. It enhances productivity, demonstrates professionalism, and strengthens professional relationships. However, there are instances where face-to-face meetings or phone calls are preferable for discussing sensitive or complex issues. Conversely, email or instant messaging can be more appropriate for routine updates or non-urgent matters. By understanding these nuances and adapting your communication methods accordingly, you can foster an environment of clear and efficient communication in the healthcare industry.

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