Our orders are delivered strictly on time without delay 
1. What current hospitality customer service trends could you potentially introduce to your work environment?
List two (2) current hospitality industry service trends that could realistically be implemented into your work place.
Explain how you would introduce each trend into your venue to improve customer service.
Reference the sources of information.
2. Explain the difference between the internal and external operating environments of a hospitality business and these factors may affect business. Support your answer with two (2) examples each of internal and external factors.
