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The Advantages and Challenges of a Concierge Medical Practice for a Hospital

A new primary care physician moved into the area and approached your hospital to partner with her as she begins a new practice in the community. Because the administration is always anxious to welcome new practitioners to the hospital, you agree to meet with the physician. During the meeting, the physician explains that she wants to establish the first concierge medical practice in the community. The physician plans to attract around 100 families to her practice, and she plans to charge from $300 to $1,000 per month, depending on the size of the family unit. (Note: A goal of 100 families may not be realistic; however, the number makes for easier calculations). The patients who join the concierge practice will receive access to the physician’s services 24 hours a day, 7 days a week, at an office located near the hospital. Families will receive preventive care services, and the physician will design wellness programs to encourage healthy lifestyles for her patients. The physician will use the hospital for all emergent care, day surgeries, rehabilitation, and in-patient care. The physician also plans to use nutritionists and the hospital’s fitness center facilities.In this case study.

Discuss some of the goods or services that could be highlighted in a marketing campaign that involves a concierge practice of medicine.
What advantages do you think a concierge practice of medicine might contribute to the hospital’s offerings of products to the community?
Discuss some of the issues and challenges that may arise from the hospital sponsoring a concierge practice of medicine.
Resources:
Goldman, D. P., Vaiana, M., & Romley, J. A. (2010). The emerging importance of patient amenities in hospital care. The New England Journal of Medicine, 363(23). Doi: 10.1056/NEJMp1009501. (ProQuest ID: 816191638).

Majette, G. R. (2009). From concierge medicine to patient-centered medical homes: International lessons & the search for a better way to deliver primary health care in the U.S. American Journal of Law and Medicine 35(4), 585–619.

Paton, N. E. (2010). A new marketing playbook. Marketing Health Services, 30(2), 8–9.

To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

 

Sample Answer

Title: The Advantages and Challenges of a Concierge Medical Practice for a Hospital

Introduction

In this case study, a primary care physician proposes establishing the first concierge medical practice in the community, partnering with a hospital. This essay will discuss the goods and services that could be highlighted in a marketing campaign for the concierge practice, the advantages it brings to the hospital’s offerings, and the potential issues and challenges that may arise from this partnership.

Goods and Services Highlighted in a Marketing Campaign

24/7 Access to Physician: The availability of a physician 24 hours a day, 7 days a week would be a significant selling point. Patients can receive immediate attention, reducing unnecessary emergency room visits and offering peace of mind.

Preventive Care and Wellness Programs: The concierge practice would emphasize preventive care services, focusing on health promotion and disease prevention. Wellness programs designed by the physician would encourage healthy lifestyles among patients, promoting overall well-being.

Access to Hospital Facilities: Patients in the concierge practice would have access to the hospital for emergent care, day surgeries, rehabilitation, and in-patient care. This feature ensures comprehensive care and seamless transitions between outpatient and inpatient settings.

Collaboration with Nutritionists and Fitness Center: By utilizing nutritionists and the hospital’s fitness center facilities, patients can benefit from comprehensive health management. This collaborative approach enhances the focus on preventive care and engages patients in maintaining a healthy lifestyle.

Advantages of a Concierge Medical Practice for the Hospital

Enhanced Reputation: Partnering with a concierge medical practice allows the hospital to expand its offerings and cater to a segment of the population seeking personalized, proactive healthcare. This can enhance the hospital’s reputation as a provider of comprehensive and patient-centered care.

Increased Patient Volume: The establishment of a concierge practice can attract patients who are willing to pay for enhanced access and personalized care. This increase in patient volume can benefit the hospital financially and contribute to its sustainability.

Optimized Resource Utilization: With concierge patients utilizing the hospital for emergent care, day surgeries, rehabilitation, and in-patient care, the hospital’s resources can be utilized more efficiently. This can help minimize idle capacity and improve overall resource allocation.

Issues and Challenges of Sponsoring a Concierge Practice

Equitable Access Concerns: A potential challenge is ensuring equitable access to healthcare for all members of the community. The concierge model focuses on personalized care for those who can afford it, which may raise concerns about access disparities among different socio-economic groups.

Physician Workload Management: Providing 24/7 access can be challenging for physicians, potentially leading to burnout if not managed effectively. The physician must carefully balance patient demands with their own well-being to ensure sustainable practice.

Ethical Considerations: The concierge model raises ethical considerations regarding fairness and the potential impact on relationships between patients and non-concierge providers within the hospital. It is essential to maintain transparency and clearly communicate the differences between concierge and traditional care options.

Conclusion

Establishing a concierge medical practice in partnership with a hospital can provide unique goods and services to the community while offering advantages to the hospital’s reputation and patient volume. However, challenges related to equitable access, physician workload management, and ethical considerations need to be addressed to ensure the successful integration of the concierge practice within the hospital’s offerings. Clear communication and effective management are key to navigating these challenges and providing high-quality care to all members of the community.

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