Tag: Performance Improvement in Health Care

Select a health care organization of your choice (e.g. hospital, managed care company, nursing home, rehab center, physician practice, etc.), visit its website, and post whether (or not) the organization has been accredited and by the specific accreditation organization. Briefly describe the accreditation organization and then discuss why you think the accreditation is important to health care organizations.
Select a healthcare organization of your choice (as above) and identify the regulatory agencies who survey them and at what frequency? Have you ever been through a regulatory survey? If yes, what was your role? What was the experience like? Did you notice different behaviors in the facility?

Select a health care organization of your choice (e.g. hospital, managed care company, nursing home, rehab center, physician practice, etc.), visit its website, and post whether (or not) the organization has been accredited and by the specific accreditation organization. Briefly describe the accreditation organization and then discuss why you think the accreditation is important to health care organizations.
Select a healthcare organization of your choice (as above) and identify the regulatory agencies who survey them and at what frequency? Have you ever been through a regulatory survey? If yes, what was your role? What was the experience like? Did you notice different behaviors in the facility?

Part 1
Now that you have read the information related to satisfaction surveys, you are aware of how essential a well developed customer satisfaction survey can prove in obtaining customer feedback. Use your new knowledge and life experience to identify a setting that you would be interested in developing a customer satisfaction survey for i.e., Nursing Home, Hospital, Managed Care, PACE Program, Ambulatory Care Facility or Physician’s office tat . Draft a 10 question survey that could be utilized to obtain consumer, patient, resident member feedback at any of the settings.

Part 2
Develop hypothetical survey results and develop a plan of action for improvement based on the response to each survey question for example:

Do you believe that all Reception staff were courteous? Score = 60% Follow-up- Survey results will be reviewed with office staff. An in-service related to the importance of providing optimum customer service will be provided to all office staff. There feedback will be obtained and they will be given an opportunity to respond.

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