Dealing with Difficult People

Use the essays “Don’t Feed the Haters” and “How to Deal with the Jerk at Work” as
models/inspiration to analyze the science behind different strategies that people use to deal with
interpersonal conflict.
Option 1a.
Analyze a specific type of person is difficult for you to deal with (e.g. people who refuse to wear masks/vaccinate,
people who do not support BLM, peers/classmates/teachers who make sexist comments, food-service
customers, engineering colleagues, etc.)
Option 1b.
Analyze a specific relationship that you have with someone who is difficult for you to deal with at times because
of a specific conflict (e.g. your mom, dad, brother, sister, grandma, grandpa, etc. who may have different views
on politics, gender, sexuality, mental health, etc.)

Read the article, Dealing with Difficult People, and review the resources on Nonviolent Communication (NVC) organize, and practice your video content. Keep your video to four minutes or less while you address the following components:

Briefly share an experience you have had with one of the “difficult” personalities outlined in article. The experience could be one in which you were directly involved, or one in which you were an observer. Ideally, your scenario will be from a clinical experience or healthcare-related employment; however, it could also be from your personal or family life. Please do not use actual names. Address the following components:
Provide background to help set up the interaction you witnessed or were involved in. For instance, where did the interaction take place, who was involved, what precipitated the event, etc.
Describe how the person behaved, using specifics from one of the “difficult” personality types in the article. What impact did the behavior have on those around them? How did others respond? Was the response constructive or harmful? Why?

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Dealing with Difficult People