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Responding to Guest Concerns about Cyberattacks
You are responsible for Cybersecurity in the Guest Relations Office of a major hotel chain. There have been news reports of cybersecurity attacks on hotels including one in this hotel chain located in North Carolina USA.
You have been asked to draft a letter to guests to address concerns about the impacts of possible cyber-attacks.
STEP 1
Please review the following articles on how to write a Breach Notification.
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STEP 2
Select one of the articles below which describes the breach that has occurred at your hotel chain. Each of the three articles below detail a cyber-attack that can affect hotel operations and create fear and concern among guests and employees.
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STEP 3
· Using what you've learned about data security, draft a letter that you will use to:
· Inform and calm hotel guests should a similar cyberattack (door locks, guest WiFi access, or credit card Point-of-Sale breach) affect one of the company's hotel properties.
· Your draft letter will also be used to train employees in how they can and should respond to guest concerns.
· Format
· Use the resources below to develop your letter:
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· Your draft letter should be 1-3 pages
