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Scenario
You work as a strategic business consultant for small business owners. A coffee shop owner wants to figure out a way to reengineer her business model and address current operating issues that she is now facing due to social distancing guidelines.
Instructions
Using this template
include following in the gap analysis chart.
Create new strategic goals for reopening with respect to the following:
Social distancing guidelines
Use of online ordering
Use of technology
Possible delivery or pickup service
Once the goals are developed, you will rate them on a scale from 1-9:
1-3 = Minor impact to business
4-6 = Moderate impact to business
7-9 = Major impact to business
In addition, write a summary of the following below the template:
What are your recommendations for each goal listed based on the gap analysis chart?
What other gap analysis methodology tools could be used to further support your recommendations and why?
Based on each of your recommendations, explain what measurement would be used to determine the success of the goal and how it would increase organizational performance.
Based on your recommendations and analysis, what could be some of the potential organizational deficiencies of the coffee shop?
Attribution for credible sources for the gap analysis.
