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You have just been hired as the facility manager for Manchester Coliseum, a new 47,000-seat stadium that will be the new home of the expansion Manchester Marauders football club. The Chief Executive Officer (CEO) of the Coliseum wants you to create an operations manual that will help the building run efficiently while making your job easier to perform. The following is a list of priorities given to you by the CEO of the Coliseum:
Operations Management: The CEO wants you to describe and diagram the optimal organizational structure and position descriptions with projected salaries.
Risk Management: The CEO is very concerned with this area. Describe the overall function of risk management within the facility for both football games and other potential events.
Marketing: The CEO wants a marketing plan developed for the facility that will attract clients and customers.
Event Management: Describe this process in your facility, including a chain of command for personnel (e.g., parking, security, ticket takers, ushers, etc.).
Concessions/Food Service: Describe the function of concessions (food service and merchandising) in your facility. Give reasons why you would or would not own the concessions, have an agreement to get a percentage of concessions, or simply lease the space for concessions.
Where would you start with this operations manual? Identify the steps you will take to create a comprehensive, functional operation manual.
