Our orders are delivered strictly on time without delay 
Can we manage quality in the healthcare industry in the same fashion that quality is managed in other industries, such as manufacturing?
How can the Six Sigma methodology be implemented in healthcare? How might this implementation enhance value?
What kinds of leadership and cultural beliefs are necessary to ensure the pursuit of process improvement and quality improvement in healthcare?
Discuss the role of performance improvement and quality improvement departments in enhancing the delivery of value in healthcare.
