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1 Describe and explain the importance of contingency planning, scenario building, and crisis planning for today’s managers.
2 Identify innovative planning approaches that managers use in a fast-changing environment.
3 Perform a SWOT analysis of a firm by describing its internal strengths and weaknesses and defining the opportunities and threats that it faces in the marketplace.
4 Define task-oriented behavior and people-oriented behavior and explain how these categories are used to evaluate and adapt leadership style.
5 Describe the various biases that can influence an individual’s perspective and how these biases impact decision making.
