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Identify a friend, family member or acquaintance and conduct a short interview about an experience with a healthcare system they have had as a patient, caregiver, or family. Document 2-3-page summary of the patient experience interview. The summary should address the positive and or negative experience(s) the patient/caregiver/family member had in the healthcare system. Identify if the experience can be categorized into one (or more) of the Institute of Medicine (IOM) 6 quality domains.
The paper should not exceed 3 pages, provides enough detail for the reader to understand the specific incident or situation that made the experience a positive or negative experience, and includes an analysis of how the experience relates to the IOM quality domains.
IOM Six Quality Domains
Safe: Avoiding harm to patients from the care that is intended to help them.
Effective: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively).
Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.
Timely: Reducing waits and sometimes harmful delays for both those who receive and those who give care.
Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy.
Equitable: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.
