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There are two components to this assignment. Please complete both and assure you provide the appropriate sources.
Part One
Provide an example of a company that has done a complete turnaround. In your research, identify specific steps your selected company took to ensure a successful turnaround. Include data and statistics in your narrative. Explain whether the turnaround has been effective in improving the company’s profitability.
Support your propositions, assertions, arguments, or conclusions with at least one credible, relevant, and appropriate source synthesized in a coherent analysis.
Part Two
Scenario
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.
Requirements
Write a 6-7 page paper in which you:
Justify the use of a needs assessment for your company’s proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify a selected training method for customer service training.
Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.
Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.
Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.
Support your propositions, assertions, arguments, or conclusions with at least four credible, relevant, and appropriate sources synthesized in a coherent analysis.
Cite each source on your source list at least one time within your assignment.
Write clearly and concisely in a manner that is well organized, grammatically correct, and free of spelling, typographical, formatting, and/or punctuation errors.
The specific course learning outcome associated with this assignment is:
Propose how to create employee training, including a needs assessment, training methods, motivation, implementation plan, and training assessment.
