Developing one self as an effective Human Resources or learning and development practitioner

All activities should be completed Activity 1 (Note: The CIPD Profession Map can be accessed at: https://www.cipd.co.uk/learn/career/profession-map) Write a report in which you: briefly summarise the CIPD Profession Map (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours) (Kindly add the CIPD Profession Map in the assignment). comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR/L&D role. Activity 2 With reference to your own (or other identified) HR/L&D role, outline how an HR/L&D practitioner should ensure the services they provide are timely and effective. You should include: understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs) ( Kindly add Stephen covey time management table) and briefly describe Stephen Covey matrix. effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each) effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints). Learning outcomes: Understand the knowledge, skills and behaviours required to be an effective HR or L&D practitioner. Know how to deliver timely and effective HR/L&D services to meet users’ needs. Assessment Criteria: AC1.1 – Explain the knowledge, skills and behaviours required to be effective in an identified HR or L&D role. AC2.1 – Identify the needs of those using HR services within an organization and explain how conflicting needs are identified and prioritized. AC2.2 – Identify different methods of communication and explain the advantages and disadvantages of each. AC2.3
Describe how to build and maintain effective service delivery.