One of the best ways to save time and efficiently resolve cybersecurity incidents is through effective communication, collaboration, and reporting. CSIRTs will typically have several types of communication, including email (Cloud or on-Prem), cell phone (Verizon, AT&T, T-mobile, etc.), messaging/collaboration (Slack, Teams, Skype, Jabber, Discord), video conferencing (Google Meet, Zoom, WebEx GoToMeeting, Zoho Meeting, etc.), documentation (using LibreOffice, Google Docs, Office 365, etc.), and incident tracking using ticketing, eGRC, or incident response platforms (TheHive, Eramba, RSA Archer, MetricStream, SAP GRC, ServiceNow, Zendesk, Zoho Desk, Trudesk, Opendesk, Hesk, QuickDesk, ServiceDesk Plus, etc.). For this assignment, you will oversee the setup of all communications for the CSIRT. Pick a vendor/solution for each type of communication, briefly describe the solution, and summarize why you think the solution would work well for your CSIRT. E-mail Cell Phone Video Conferencing Office Suite Ticketing, eGRC, or Incident Response Platform
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