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CRTC’s Violation of ADA in Refusing Accommodation

 

CASE STUDY (HYPOTHETHICAL)
Adrian, a fully qualified specialized registered nurse, is deaf. He relies upon an American Sign Language (ASL) interpreter to communicate with hearing individuals in the workplace. Adrian applied for a job with Carmel Receiving and Trauma Center (“CRTC”), a large medical center that, with all its hubs and subsidiaries, grosses $1.3 billion annually. Net profits are in the millions. Adrian received a job offer, conditioned upon a health screening and clearance by CRTC’s occupational health department. He was in fact cleared, but he notified CRTC that he needed an ASL interpreter as an accommodation for his hearing impairment. The annual salary, including benefits, for his position was approximately $75,000. Upon investigation, CRTC calculated that the annual cost to CRTC for the ASL interpreter accommodation would be an additional $100,000; there was the need for a full time interpreter for Adrian, plus several situations where two ASL interpreters would be required. In considering Adrian’s request for accommodation, the hiring supervisor wrote in an email to her boss that the department’s annual budget allocation could not absorb the “excessive cost of the additional personnel” of ASL qualified interpreters “for this one nurse.” Based on the cost of the accommodation, CRTC immediately determined that the additional salary and overhead for the interpreters would be an “undue hardship,” making the accommodation unreasonable. Therefore, CRTC did not hire Adrian. Did CRTC violate ADA?
DISCUSS:
1. Was CRTC within its legal rights under ADA to refuse the accommodation and thus not hire Adrian on the basis of undue hardship? In considering this case, you should review:
(a) what is considered a “reasonable” accommodation under ADA including sample accommodations listed by ADA (42 U.S.C. § 12111(9) (2018)) and the EEOC (www.eeoc.gov); and
(c) the definition and standard for employer “undue hardship” (42 U.S.C. § 12111(10)(a) (2018)); and
(d) case law – what do the courts consider in determining if there is undue hardship?
2. Are there ethical considerations involved in this case beyond what is required by the “letter of the law” and if so what are they?
Please support your thoughts and conclusions with reasoned analysis and your research.

Sample Answer

 

CRTC’s Violation of ADA in Refusing Accommodation
Introduction
The case of Adrian, a fully qualified specialized registered nurse who is deaf, brings into question whether CRTC violated the Americans with Disabilities Act (ADA) by refusing to provide a reasonable accommodation for his hearing impairment. This essay will analyze whether CRTC was within its legal rights to claim undue hardship, and also discuss the ethical considerations involved in this case.

1. Legal Rights under ADA
(a) Reasonable Accommodation: Under the ADA, employers are required to provide reasonable accommodations to individuals with disabilities unless it imposes an undue hardship on the employer. Reasonable accommodations can include modifications or adjustments that enable an individual with a disability to perform their job duties effectively.

In the case of Adrian, his request for an ASL interpreter can be considered a reasonable accommodation as it allows him to effectively communicate with hearing individuals in the workplace. The ADA provides a list of sample accommodations, and an ASL interpreter is included as one of them.

(c) Definition of “Undue Hardship”: According to the ADA, an undue hardship exists when an accommodation imposes significant difficulty or expense on the employer. This determination is based on factors such as the nature and cost of the accommodation, the financial resources of the employer, and the impact on the operation of the business.

(d) Case Law on Undue Hardship: Courts have considered various factors in determining whether an accommodation creates an undue hardship for an employer. These factors include the size and financial resources of the employer, the type of business, and the availability of alternative accommodations that would not create an undue hardship.

Analysis: CRTC’s Violation of ADA
In the case of CRTC, their refusal to provide an ASL interpreter for Adrian can be seen as a violation of the ADA. Here are the reasons supporting this conclusion:

Failure to Provide a Reasonable Accommodation: CRTC had a legal obligation to provide a reasonable accommodation for Adrian’s hearing impairment. An ASL interpreter is a common and well-accepted accommodation for deaf individuals. By not providing this accommodation, CRTC failed to meet their obligation under the ADA.

Insufficient Evidence of Undue Hardship: While CRTC claimed that providing an ASL interpreter would impose an undue hardship due to the additional cost, they did not provide sufficient evidence to support this claim. The annual cost of $100,000 mentioned by CRTC should be evaluated in comparison to their overall annual gross profits of $1.3 billion. Additionally, CRTC did not explore alternative accommodations that might have been less costly but still effective.

Failure to Consider Alternative Solutions: CRTC’s immediate determination of undue hardship without considering alternative solutions demonstrates a lack of effort to explore all possible accommodations. They did not explore whether there could be shared interpreters among multiple deaf employees or investigate potential funding options or partnerships with external organizations.

2. Ethical Considerations
Beyond the legal requirements set by the ADA, there are ethical considerations that should be taken into account in this case:

a) Equal Opportunity and Inclusion: From an ethical standpoint, it is important for employers to foster equal opportunity and inclusion for individuals with disabilities. By refusing to hire Adrian based on the cost of accommodation, CRTC may be perpetuating discriminatory practices and limiting opportunities for individuals with disabilities in the workplace.

b) Social Responsibility: Employers have a social responsibility to create an inclusive work environment that values diversity and supports employees with disabilities. By providing reasonable accommodations, employers demonstrate their commitment to social responsibility and promoting a culture of inclusivity.

c) Employee Well-being: Ignoring the needs of employees with disabilities can have detrimental effects on their well-being and job satisfaction. By accommodating Adrian’s hearing impairment, CRTC would have shown respect for his needs and created an environment where he could thrive professionally.

Conclusion
Based on the analysis of ADA guidelines, case law, and ethical considerations, it can be concluded that CRTC violated the ADA by refusing to provide a reasonable accommodation for Adrian’s hearing impairment. The refusal was not justified as an undue hardship, as CRTC failed to provide sufficient evidence or explore alternative solutions. Additionally, there are ethical considerations related to equal opportunity, social responsibility, and employee well-being that support providing accommodations for individuals with disabilities in the workplace.

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