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Conflict and Communication strategies

 

 

 

Discuss experiences you have had where a lack of effective communication resulted in a conflict. (I started by giving you two areas I’ve had a conflict in. You can respond with how I resolved the conflicts and by answering the other questions.Thanks)
Select two specific conflicts from your discussion to explore in more depth.
Answer the following questions for each conflict:
• Was the conflict resolved? If so, how? If not, why not?
• What communication strategies could be incorporated to prevent this problem from reoccurring?
• How might problem-solving strategies be used in each conflict?

 

 

Sample Solution

The conflict was not fully resolved. We were able to come to an agreement about how to complete the project, but there was still some tension between us.

Full Answer Section

Conflict 1: You mentioned that you had a conflict with a coworker about how to best complete a project. You felt that your coworker was not being proactive and was not meeting deadlines, while your coworker felt that you were being too critical and demanding.

Questions:

  • Was the conflict resolved? If so, how? If not, why not?

The conflict was not fully resolved. We were able to come to an agreement about how to complete the project, but there was still some tension between us. I think the conflict was not fully resolved because we did not take the time to understand each other’s perspectives. We were both too focused on our own point of view and not willing to listen to the other person.

  • What communication strategies could be incorporated to prevent this problem from reoccurring?

Here are some communication strategies that could be incorporated to prevent this problem from reoccurring:

* **Active listening:** This means listening to the other person without interrupting, and trying to understand their point of view.

* **Seeking clarification:** If you are not sure what the other person is saying, ask them to clarify.

* **Gentle feedback:** If you have a concern about the other person’s behavior, try to give them gentle feedback in a non-judgmental way.

* **Problem-solving:** Work together to find a solution that is agreeable to both of you.

  • How might problem-solving strategies be used in each conflict?

Problem-solving strategies could be used in each conflict by first identifying the problem. Once the problem is identified, the two parties could work together to brainstorm solutions. The solutions should be mutually agreeable and should address the root cause of the problem.

Conflict 2: You also mentioned that you had a conflict with your boss about your workload. You felt that you were being overworked, while your boss felt that you were not meeting expectations.

Questions:

  • Was the conflict resolved? If so, how? If not, why not?

The conflict was resolved to some extent. I was able to get a reduction in my workload, but I still feel that I am not being given enough credit for my work. I think the conflict was resolved because I was able to communicate my concerns to my boss in a clear and concise way. I also took the time to understand my boss’s perspective and to see things from their point of view.

  • What communication strategies could be incorporated to prevent this problem from reoccurring?

Here are some communication strategies that could be incorporated to prevent this problem from reoccurring:

* **Set clear expectations:** At the beginning of a project, it is important to set clear expectations with your boss about your workload and deadlines.

* **Communicate regularly:** Throughout a project, it is important to communicate regularly with your boss about your progress and any challenges you are facing.

* **Be proactive:** If you are feeling overworked, it is important to be proactive and to communicate this to your boss as soon as possible.

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