• PRINT
• Develop a disaster recovery plan to lessen health disparities and improve access to community services after a disaster. Then, develop and record a 10-12 slide presentation (please refer to the PowerPoint tutorial) of the plan with audio and speaker notes for the Vila Health system, city officials, and the disaster relief team.
As you begin to prepare this assessment, you are encouraged to complete the Disaster Preparedness and Management activity. The information gained from completing this activity will help you succeed with the assessment as you think through key issues in disaster preparedness and management in the community or workplace. Completing activities is also a way to demonstrate engagement.
Introduction
Nurses perform a variety of roles and their responsibilities as health care providers extend to the community. The decisions we make daily and in times of crisis often involve the balancing of human rights with medical necessities, equitable access to services, legal and ethical mandates, and financial constraints. In the event of a major accident or natural disaster, many issues can complicate decisions concerning the needs of an individual or group, including understanding and upholding rights and desires, mediating conflict, and applying established ethical and legal standards of nursing care. As a nurse, you must be knowledgeable about disaster preparedness and recovery to safeguard those in your care. As an advocate, you are also accountable for promoting equitable services and quality care for the diverse community.
Category: Disaster management
Disaster Management
You are in charge of getting a site prepared for disasters:
Select and describe a natural or man-made disaster that could occur in Palm Beach County, FL (HURRICANES or TORNADOES)
Identify your target population and include your rationale for why you selected this disaster.
Describe what you as a nurse should do by addressing the following:
Preparedness: How would you prepare your target population for this type of disaster?
Response: If you are the only nurse at the scene, what actions would you take?
Recovery: How would you handle the recovery efforts that are specific to your target population?
Major disaster/emergency
The student will complete a research assignment based on a major disaster/emergency and will provide a comprehensive critique of the event regarding the response and recovery stages only. The student his or her first two research assignments to evaluate the results or actions stemming from the response and recovery efforts of the disaster/emergency under examination.
The following headings will be included: type hazard or threat faced, response/event overview, responders and stakeholders, human behavior, response measures, rescue-care/triage—mass fatalities management (if any). Public information sharing, handling donations and volunteers, stress management, disaster declarations, and damage assessments. Use of the NRF, NIMS, and ICS will be provided. Recovery overview, disaster impact and assistance, issues involved with recovery – fraud, environment, historic, and mitigation, challenges such as communication and coordination, decision making, transportation and logistics, special needs populations, politics, and legal concerns, risk assessment and mitigation strategies, and resiliency. Recommendations for improvement.
Disasters
In your experience with disasters, provide an example of:
1. A successful logistics response by an individual, organization or country. Explain the context.
2. An unsuccessful logistics response by an individual, organization or country. Explain the context.
Dealing with angry customers
As the customer service professional how would you effectively serve and deal with these angry customers?
What actions would you have taken to prevent the situation from escalating?
Which active listening techniques would help to de-escalate the situation?
Would the techniques for dealing with customers’ complaints work in this case?
Is the communication principle “Communication is Not a Panacea” applicable to this case? Can good communication solve this problem?
Case Study 01Project Manager
Word-Tech is a medium-sized firm that designs and manufactures electronic
systems for the mass transit industry. It competes with other firms to win contracts to
provide such systems. When Word-Tech receives a contract, it creates a project to
complete the work. Most projects range from $10 million to $50 million in cost and
from one to three years in duration. Word-Tech can have 6-12 projects going on at
any one time, in various stages of completion some just starting and others finishing.
Word-Tech has a handful of project managers who report to the general manager;
other people report to their functional manager. For example, the electronics
engineers all report to the manager of electrical engineering, who reports to the
general manager. The functional manager assigns particular individuals to work on
various projects. Some people work full time on a project, whereas others split their
time among two or three projects. Although individuals are assigned to work for a
project manager on a specific project, administratively they still report to their
functional manager.
Jack Kowalski has been with the company for about 12 years, since graduating
from college with a BS in electronic engineering. He has worked his way up to senior
electronics engineer and reports to the manager of electrical engineering. He has
worked on many projects and is well respected within the company. Jack has been
asking for an opportunity to be a project manager. When Word-Tech is awarded a $15
million contract to design and manufacture an advanced electronics system, the
general manager promotes Jack to project manager and asks him to run this project.
Jack works with the functional managers to get the best people available assigned
to the project. Most of the people are buddies who have worked with Jack on previous
projects. However, with Jack s position as senior electronics engineer vacant, the
manager of electrical engineering has no one with the appropriate level of expertise
to assign to Jack s project. So the manager hires a new person, Alfreda Bryson. Lured
away from a competitor, Alfreda has a Ph.D. in electronic engineering and eight years
experience. She was able to command a high salary more than Jack is making. She is
assigned to Jack s project full time as the senior electronics engineer.
Jack takes a special interest in Alfreda s work and asks to meet with her to discuss
her design approaches. Most of these meetings turn into monologues, with Jack
suggesting how Alfreda should do the design and paying little attention to what she
says.
Finally, Alfreda asks Jack why he is spending so much more time reviewing her
work than that of the other engineers on the project. He responds, “I don t have to
check theirs. I know how they work. I’ve worked with them on other projects. You re
the new kid on the block, and I want to be sure you understand the way we do things
here, which may be different than at your previous employer.”
On another occasion, Alfreda shows Jack what she thinks is a creative design
approach that will result in a lower-cost system. Jack tells her, “I don t even have a
Ph.D. and I can see that that won’t work. Don’t be so esoteric; just stick to basic sound
engineering.”
During a business trip with Dennis Freeman, another engineer assigned to the
project who has known Jack for six years, Alfreda tells him that she is frustrated with
the way Jack treats her. Jack is acting more like the electronics engineer for the project
than the project manager, she tells Dennis. Besides, I have forgotten more about
designing electronics than Jack ever knew! He really isn’t up to date on electronic
design methodologies. discuss the matter with the manager of electrical engineering
and that she would never have taken the job with Word-Tech if she had known it was
going to be like this.
CASE QUESTIONS
- Do you think Jack is ready to serve as a project manager? Why or why not?
How could Jack have prepared for his new role? - What is the major problem with the way Jack interacts with Alfreda?
- Why do you think Alfreda has not had an open discussion with Jack about the
way he is treating her? If Alfreda approaches Jack directly, how do you think
he will respond? - How do you think the manager of electrical engineering should respond to
this situation? - What should be done to remedy the situation?
- What could have been done to prevent the situation?