Our orders are delivered strictly on time without delay 
Describe the process of your business operation from the first moment it opens to when it closes. Customer touch points. How do you deal with customer issues? Returns? Reward loyal customers, etc. Include an operations flow chart
Discuss potential suppliers
Production or service delivery process- use graphs and charts to map
Product/service returns process
Supplier relationship management
Logistics
Packaging
Transportation or delivery process
Ethical Considerations
Physical Plant Layout
