Our orders are delivered strictly on time without delay 
Thames Water
• Discuss at least two of the organisation’sbusiness goalsand why it is important for organisations to plan for how
they will achieve these
• Discuss the organisation’sproductsand/or services and main customers
Sample Answer
Business Goals of Thames Water
Thames Water is the largest water and wastewater service provider in the United Kingdom, serving millions of customers in London and the Thames Valley area. The organization has several important business goals that it aims to achieve. Two of these goals and the reasons for planning how to achieve them are discussed below:
Ensuring Water Supply Reliability: One of Thames Water’s primary goals is to ensure a reliable supply of clean water to its customers. This is crucial for maintaining public health, supporting economic activities, and sustaining the overall well-being of the communities it serves. Planning for how to achieve this goal is essential because it involves managing and maintaining a complex water infrastructure network, including treatment plants, reservoirs, pumping stations, and distribution pipelines. By having a well-thought-out plan, Thames Water can proactively address challenges such as aging infrastructure, population growth, climate change, and water scarcity issues. This planning allows the organization to make informed decisions on investing in infrastructure upgrades, implementing water conservation measures, and optimizing operations to meet the increasing demand for water in a sustainable manner.
Environmental Sustainability: Another important goal for Thames Water is to operate in an environmentally sustainable manner. As a responsible water utility, the organization recognizes the need to protect and enhance the natural environment. Planning for how to achieve this goal involves adopting sustainable practices throughout its operations. This includes reducing energy consumption, minimizing water leakage, improving wastewater treatment processes, and promoting water conservation among its customers. By planning and implementing these measures, Thames Water can reduce its carbon footprint, mitigate environmental impacts, and contribute to the overall sustainability of the region it serves. Moreover, planning for environmental sustainability helps Thames Water comply with regulatory requirements and align with the expectations of stakeholders who prioritize environmental stewardship.
Products and Services of Thames Water
Thames Water provides a range of products and services related to water supply and wastewater management. Its main customers include residential households, businesses, and public institutions. The organization’s products and services can be categorized as follows:
Water Supply: Thames Water delivers clean and safe drinking water to its customers through its extensive network of pipelines. The organization ensures that water meets regulatory standards for quality and safety. It also conducts routine testing and monitoring activities to maintain water quality. Additionally, Thames Water provides services such as meter installations, bill management, and customer support to ensure efficient water supply management for its customers.
Wastewater Management: Thames Water is responsible for collecting, treating, and safely disposing of wastewater generated by its customers. The organization operates a vast network of sewers and treatment plants to manage wastewater effectively. It aims to treat wastewater to high environmental standards before releasing it back into rivers or the sea. Thames Water also offers services related to sewer blockages, sewer connections, and trade effluent management for businesses.
Water Efficiency Programs: To encourage water conservation among its customers, Thames Water provides various water efficiency programs and initiatives. These include educational campaigns, advice on reducing water consumption, free water-saving devices such as showerheads or faucet aerators, and incentives for water-efficient appliances. By promoting water conservation, Thames Water aims to reduce overall water demand and enhance the sustainability of its operations.
Customer Support: Thames Water recognizes the importance of providing excellent customer service. It offers various customer support channels such as helplines, online portals, and mobile applications for bill payments or reporting issues. The organization strives to address customer queries promptly and efficiently.
By offering these products and services, Thames Water ensures that its customers have access to reliable water supply and effective wastewater management. The organization plays a vital role in safeguarding public health, supporting economic activities, and contributing to the overall well-being of the communities it serves.
