Applying Engagement Strategies in a Field Placement: A Reflective Analysis
Introduction
Engagement skills are essential in social work practice, as they establish the foundation for building rapport and trust with clients. In this paper, I will describe a situation in my field placement that required engagement skills and discuss the strategies I utilized. Drawing from the readings from modules 3 and 4, I will identify two engagement strategies and cite the original source material for each. Lastly, I will reflect on the process of engagement, addressing what went well, what did not work well, what I would do differently, how I applied principles of belief bonding (if appropriate), and the engagement strategies I will continue to build on in my work with this client or client system.
Description of the Situation
In my field placement at a community mental health center, I was assigned to work with a client, Sarah, who was experiencing severe anxiety and depression. Sarah had been attending therapy sessions for a few weeks but was resistant to opening up and participating fully. It was crucial for me to establish a strong therapeutic alliance with Sarah to promote her engagement in the treatment process.
Engagement Strategies Utilized
Active Listening and Reflective Responses
Active listening is a fundamental engagement technique that involves fully focusing on the client’s verbal and non-verbal cues, demonstrating empathy and understanding. By using reflective responses, I aimed to validate Sarah’s feelings and thoughts, encouraging her to explore them further. According to Rogers (1951), active listening fosters empathy and creates a safe space for clients to express themselves authentically.
Strengths-Based Approach
Utilizing a strengths-based approach allowed me to acknowledge and appreciate Sarah’s existing strengths and resources. By highlighting her resilience and positive qualities, I aimed to empower her and instill hope. The strengths-based approach is supported by Saleebey (2006), who emphasizes the importance of recognizing clients’ abilities and assets.
Reflection on the Process of Engagement
What went well?
The implementation of active listening and reflective responses positively contributed to the engagement process with Sarah. By actively listening and reflecting her thoughts and emotions accurately, I demonstrated empathy and genuine interest in understanding her experiences. This helped build trust and establish a therapeutic alliance between us.
What did not work well? (E.g., did you make any mistakes?)
One aspect that did not work well in the engagement process was my failure to address potential cultural barriers that might have influenced Sarah’s willingness to engage fully. I overlooked the importance of cultural sensitivity and did not initially consider how her cultural background might impact her therapeutic experience.
Knowing what you know now, what would you do differently?
If I were to approach this situation again, I would take a more proactive stance in addressing potential cultural barriers from the beginning. I would educate myself further on cultural competence and strive to create an inclusive environment that respects and values Sarah’s cultural background. This would involve incorporating culturally sensitive language, being mindful of non-verbal cues, and adapting interventions accordingly.
How did you apply principles of belief bonding (if appropriate) to your choices?
In this particular case, belief bonding was not explicitly applicable. However, by employing active listening and a strengths-based approach, I sought to create a shared understanding and belief in Sarah’s capacity for change and growth. This indirectly contributed to the establishment of an alliance based on mutual trust and respect.
What engagement strategies will you continue to build on in your work with this client or client system?
Moving forward, I will continue to build on active listening and reflective responses as key engagement strategies in my work with Sarah. By consistently demonstrating empathy, validation, and understanding through active listening, I hope to further strengthen our therapeutic alliance. Additionally, I will prioritize ongoing cultural competence training and strive to create a culturally responsive environment that fosters engagement for all clients.
Conclusion
Engagement skills are vital in social work practice, facilitating the development of rapport and trust with clients. Through active listening, reflective responses, and a strengths-based approach, I was able to establish a therapeutic alliance with Sarah, promoting her engagement in the treatment process. Reflecting on the process, I identified areas for improvement, such as addressing potential cultural barriers proactively. By applying principles of belief bonding and continuing to build on engagement strategies like active listening, I aim to enhance the effectiveness of my work with Sarah and other clients in the future.
References:
Rogers, C. R. (1951). Client-centered therapy: Its current practice, implications, and theory. Houghton Mifflin.
Saleebey, D. (2006). The strengths perspective in social work practice (4th ed.). Pearson Education.
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