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According to Zastrow and Hessenauer (2019), our perceptions determine how we interpret the messages we receive during communication. There are
several factors that can affect our perception, including defense mechanisms, which are socio-psychological factors that can influence what we perceive
and, in many cases, derail effective communication.Identify the defense mechanism at work, explain your reasoning, then use Gibb’s analysis of defensive communication to explain how the defensiveness might be overcome.
A spouse refuses to speak to their partner because the partner was late for dinner and did not call.
