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Analyzing the Organizational Structure and Culture of a Consulting Firm

Scenario (fictional):
An industry consulting firm has the following structure and culture: All the employees at this consulting firm work full-time. All the full-time consultants report to various industry directors, depending on the industry contract. The company employees work mostly from home, with directors or consultants renting temporary office space with or without video conferencing when needed for either client meetings or vendor meetings. The company is very successful and has an expanding client base. There are very few rules or expectations at the company, as the CEO also believes in keeping processes very simple. The previous president retired about 6 months ago, and the CEO, together with a human resources firm, hired a new president. The new company president they hired is extremely smart and expects everyone at the company to display an expert demeanor as well. About 2 months ago, the companys employees (i.e., consultants) started receiving emails from the new president putting pressure on all of them to produce results in less time but pressuring them to charge the clients higher fees without making any more money for themselves. In addition, the new president now wants the staff to come into the temporary office three times a week for meetings. Three months ago, the new president hired 30 new full-time consultants that seem more like salespersons than consultants to existing employees. A few of the long-time consultants have been emailing the CEO about these changes and suggesting they may go elsewhere. In the meantime, the finance director has detected several anomalies in the contract terms and financial results from some of the new consultants and one or two of the existing consultants. Describe the organizational structure at this consulting firm and how it affects employee behavior: Name the type of structure in the organization. Provide a definition of the type of structure in the organization. Explain how the structure affects employee behavior. Describe how the changes to the organizations culture might affect employee behavior. Provide a recommendation for any adjustments you think need to be made at this organization based on the readings and explain why.

 

 

 

 

Sample Answer

 

Analyzing the Organizational Structure and Culture of a Consulting Firm

Thesis Statement:

The consulting firm described has a decentralized structure, characterized by minimal rules and a flexible work environment. This structure, coupled with the recent changes in the company’s culture, has led to employee dissatisfaction, decreased productivity, and financial irregularities. To address these issues, the firm should consider reevaluating its organizational structure, implementing clearer communication channels, and fostering a culture of transparency and fairness.

Organizational Structure:

The consulting firm operates under a decentralized structure, where consultants report to industry directors based on specific contracts. The CEO believes in simplicity and minimalism, resulting in few rules or expectations. Employees primarily work from home, with temporary office spaces used for client meetings as needed.

Definition of Decentralized Structure:

A decentralized organizational structure involves distributing decision-making authority across various levels of the organization. It allows for autonomy among employees and flexibility in operations.

Impact on Employee Behavior:

The decentralized structure of the consulting firm has influenced employee behavior in several ways. With minimal rules and expectations, employees may feel a lack of guidance or oversight, leading to ambiguity in roles and responsibilities. Working from home can also result in isolation and reduced team collaboration, impacting productivity and morale.

Changes in Organizational Culture:

The recent changes in the company’s culture, initiated by the new president, have further exacerbated employee discontent. The pressure to produce results quickly, raise fees without personal financial gain, and attend more office meetings has created a sense of unfairness and increased stress among the staff. The hiring of sales-oriented consultants has shifted the focus from quality consulting to sales targets, causing friction among long-time consultants.

Recommendations for Improvement:

1. Reevaluate the Organizational Structure: Consider introducing more centralized elements to provide clearer guidance and support for employees. Implementing regular performance evaluations and feedback mechanisms can help align individual goals with organizational objectives.

2. Enhance Communication and Transparency: Establish open channels of communication between employees, directors, and the CEO to address concerns and promote a culture of transparency. Clearly define expectations regarding fees, client interactions, and financial practices to prevent anomalies.

3. Promote Employee Well-being: Prioritize employee well-being by offering support programs, flexibility in work arrangements, and opportunities for professional development. Addressing the concerns raised by long-time consultants can help retain valuable talent and foster a positive work environment.

In conclusion, the consulting firm’s organizational structure and evolving culture play significant roles in shaping employee behavior and organizational performance. By reassessing the structure, improving communication channels, and nurturing a culture of transparency and fairness, the firm can mitigate current challenges and foster a more engaged and productive workforce.

 

 

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