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Case Scenario
As an advanced PC technician, you are part of a company training program in which you will learn more advanced skills to service client computers and also train new technicians coming on board. You will take the information and documentation that you had in the training manual developed in Hardware and Software I and continue to add your new skills so that you can provide a team training manual that builds on your previous work. You should also know that your new technicians only have the basic skills, like you did when you first started, so you need to be very clear when you document these more advanced techniques and procedures. You are trying to position yourself for more responsibility within your organization by showing some supervisory potential.
You are creating a training manual that will be used by the new technicians that have limited experience in the field. Begin your training manual by using this template to describe what is required to install and configure a consistent operating system on a computer in the organization. Be general in nature, so that it addresses the major critical steps and considerations to prepare and execute a load of Windows operating system on a computer.
Your process should be 4-6 pages and:
1). Describe the hardware specifications on the computer that need to be checked before loading the operating system. What resources from Microsoft are available to assist with these checks?
2.) If the computer currently has an operating system or important files, what steps should be taken before loading the new operating system?
3.) List two issues that might occur during the installation of the operating system. How should the issues be determined and resolved?
4) The sound card and network card are not working after the installation. How can the drivers be checked? How should these issues be resolved?
