Our orders are delivered strictly on time without delay 
Why has continuous improvement been so successful at Harley Davidson? 2. Considering the road ahead, what specific actions can Harley Davidson take that will move them toward their goals?
Employing the 4P’s or 5C’s can help structure the information 2. Define the problem a. Weed out symptoms from root causes b. Identify assumptions c. What is the influence of the larger setting d. How does the problem inter-relate with the other elements of the case e. What are the objectives for any actions taken
