Category: Public health

Based on the information presented in the media piece, write a paper in which you review your findings and present solutions to the declining patient satisfaction numbers to the Director of Quality Management. Include the following in your paper:

Explain why patient satisfaction is an essential component of a health care business.
Identify a competitive advantage of the organization depicted in Vila Health: Patient Flow.
Explain the organization’s strategic initiatives.
Discuss why patient satisfaction is a strategy for this organization.
Describe why leaders should select declining patient satisfaction as a performance improvement initiative.
Describe potential reasons for patient satisfaction decline.
Define performance improvement initiative.
Complete a fishbone diagram of the situation presented in the Vila Health: Patient Flow media piece.
Discuss the process to identify the top categories of an issue.
Describe how to organize the subtopics when producing a fishbone diagram.
Describe the purpose of a performance improvement team.
Identify the positions or roles that are necessary to form a performance improvement team.
Describe the stakeholders that should be represented in a performance improvement team.
Describe Lean Methodology.
Define Lean Methodology.
Determine what kinds of projects benefit from the use of Lean Methodology.
Explain the Define, Measure, Analyze, Improve and Control (DMAIC) Model for a data-driven improvement cycle.
Define the problem or scope that is depicted in Vila Health: Patient Flow.
Discuss what data you have to collect respective to the identified problem.
Define the root causes of the problem.
Determine the possible recommendations the team would offer.
Define possible recommendations and what would affect them.
Write clearly and logically with correct use of spelling, grammar, punctuation, and mechanics; correctly format citations using APA style.